eTouch Subject Matter Experts (SMEs) have the complete understanding of the business processes in the field of their expertise to describe the problem that the software solution will ultimately solve.
They have an in-depth knowledge of business process by which they provide valuable insights and perspective when making valuable propositions. Their experience is further improved under the guidance and management of our senior staff that has expertise in getting the best of minds in business operations and technology.

SMEs and Business Analysts work together to advise the customer on best practice adoption and implementation into customer's business processes. The business analysts further collaborate with our Solution Delivery teams to specify the implementation of these business processes in terms of software solutions specifications. Our teams have a unique combination of analytical and change management skills that are required to develop effective business solutions to ensure maximum realization.

The key skills that the Business Analysis team possesses are:

• Validating strategic objectives
• Formulating a business case without over-complication
• Clear articulation of what the proposed business is trying to achieve
• Knowledge of Business Process Automation Standards e.g. BPMN, BPEL
• Demonstrating the ability of features proposed with respect to business benefits achieved